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Worthington & Shagen Custom Builder, Inc.

Residential Construction Project Specialist (Production Support & Documentation)

Location: Bucks County, PA (On-site)

Join an Award-Winning Custom Builder Team

Worthington & Shagen Custom Builder, Inc. is a top-tier custom home builder known for exceptional craftsmanship, dependability, and premium client service. We are seeking a Residential Construction Project Specialist (Production Support & Documentation) to support the administrative, technical, and information-management side of our high-end residential projects in Bucks County.

This is a full-time, in-person role for someone who understands residential construction, can read plans, manage documentation, support project coordination during production, and help keep the entire team aligned with accurate, up-to-date project information. Remote work is not available for this position.

Position Overview

As the Residential Construction Project Specialist, your primary responsibility will be to support the production side of the business by managing project documentation, communication, and information flow throughout active construction.

This role serves as the white-collar support partner to our Production Manager / Project Manager, Steve Shagen, while also helping ensure our Lead Carpenters and Site Supervisors have the project information they need to execute at a high level in the field.

Unlike many construction companies, Worthington & Shagen operates with a unique system designed specifically for high-end residential work. In this role, you will help maintain the structure behind that system by keeping documentation organized, current, and accessible throughout the life of each project.

This is an excellent opportunity for someone who is detail-oriented, professional, technically minded, and interested in growing into a larger project leadership role over time. As the company grows, this position is intended to develop into a future Project Manager track.

Key Responsibilities

Manage and maintain project documentation during production, ensuring records are complete, current, and well-organized
Support the Production Manager / Project Manager with administrative and project-related coordination tasks
Help manage all project information for Lead Carpenters and Site Supervisors so field teams have what they need to execute effectively
Organize and maintain contracts, selections, specifications, meeting notes, project logs, schedules, and related job documentation
Draft, track, and manage change orders, ensuring complete documentation, pricing support, and proper approvals
Document project updates, internal decisions, field communications, and client-facing notes throughout the construction process
Help maintain project management systems, internal files, and shared records with a high level of accuracy
Track permit-related and compliance-related documentation as needed
Support invoicing, budget documentation, and job cost recordkeeping
Serve as a communication bridge between office leadership, field staff, clients, vendors, and subcontractors
Help keep project details, updates, and administrative items organized and flowing smoothly between the office and the field
Support production workflows so project information is clear, accessible, and aligned across all stakeholders

Qualifications

Working knowledge of residential construction methods, terminology, and project flow
Ability to read and interpret architectural plans, drawings, and construction documents
Experience in construction project support, production support, project documentation, change order administration, or related project functions
Strong organizational skills and the ability to manage multiple details and moving parts simultaneously
Proficiency in Microsoft Office, especially Excel, for tracking project data and maintaining spreadsheets
Strong written and verbal communication skills
Professional, positive, and team-oriented mindset
Ability to work effectively in a high-touch, high-detail custom home building environment
Business, administrative, accounting, or project support experience is a plus
Experience working on Macs is a plus, as this is the company's preferred platform

Compensation and Benefits

Full-time, W-2 employment
Base salary: $55,000 to $71,700 annually
Potential for performance-based bonuses or commissions
Medical insurance available after 90 days
401(k) with 3% matching
Profit sharing
Paid time off

As you grow with the team and demonstrate strong performance, there is a clear long-term opportunity to take on greater responsibility and advance into a future Project Manager role within the company.

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Residential Construction Project Specialist (Production Support & Documentation) — Worthington & Shagen Custom Builder, Inc.

\n\n

Position summary

This position is the Project Manager-level role responsible for production support and documentation across defined residential construction projects. The incumbent holds primary accountability for translating project objectives into a structured execution plan, maintaining project documentation and control systems, coordinating trades and vendors, and ensuring that scope, schedule, budget and quality requirements are achieved from initiation through closeout.

The role interfaces with internal functions (estimating, sales, design, purchasing, field supervision, accounting) and external stakeholders (homeowners/clients, subcontractors, inspectors, lenders and vendors). Success is measured by on-time, on-budget delivery of contracted scope with accepted quality and complete project closeout documentation.

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Objectives and Key Results (OKRs)

Objective: Establish and maintain accurate, production-ready project plans. Key Results: Baseline project plan created and approved within 10 business days of contract signature for 95% of projects; weekly plan updates published and distributed for 100% of active projects.

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Key Performance Indicators (KPIs)

Objective: Maintain schedule and cost discipline. Key Results/KPIs: Schedule variance (milestone slip) ≤ 5% of planned milestones per project; Cost variance ≤ 5% of approved project budget at each monthly forecast; RFI resolution rate ≥ 95% within 3 business days; Submittal turnaround ≥ 90% within 7 calendar days; Change order value ≤ 5% of contract value (target); Closeout documentation (as-built drawings, O&M manuals, warranties) 100% complete at handover.

\n\n

Problems solved (internal and external customers)

Internal: Reduces rework and scope ambiguity by centralizing and controlling project documentation, standardizing production workflows, and providing timely, prioritized information for field teams and trade partners; improves forecasting accuracy for estimating, purchasing and finance; mitigates schedule and cost risk through early identification and escalation of issues. External: Provides homeowners and external stakeholders with clear, predictable timelines and documented decisions; reduces post‑handover defects and warranty exposures through QA/QC and complete closeout deliverables; simplifies approvals and inspections by coordinating permit and inspection activities.

\n\n

Primary responsibilities and scope of accountability

Develop, maintain and control the project plan (scope, schedule, budget, resource allocation) and ensure alignment with contract documents and stakeholder expectations; define and control scope; prepare and manage change order workflow and approvals; create and maintain cost forecasts and budget reports; coordinate and prioritize trade activities and subcontractors on site; manage RFIs, submittals, shop drawings and documentation workflow; administer contract and subcontracts within delegated authorities; perform risk identification and mitigation, issue resolution, and escalation; lead closeout process and acceptance criteria verification; maintain project records in the company’s project management system and produce regular status reports to sponsors and senior management.

\n\n

Key skills, abilities and knowledge required to perform the job duties

Technical and domain knowledge: Residential construction methods and sequencing (site work, foundations, framing, building envelope, MEP, finishes), reading and interpreting construction drawings and specifications, building code and permitting process. Project delivery skills: schedule development and control (MS Project, Primavera, Smartsheet or equivalent), cost tracking and forecasting, change management, contract administration, QA/QC and punchlist management. Documentation and systems: experience with construction document management platforms (e.g., Procore, Buildertrend, Bluebeam) and strong version control habits. Interpersonal and leadership skills: clear written and verbal communication, stakeholder management, negotiation with subcontractors and vendors, conflict resolution, decisive problem-solving, and ability to coordinate cross-functional teams. Personal attributes and development areas: strong attention to detail, time management and prioritization; capacity to manage multiple concurrent projects; proactive risk identification; continuous improvement mindset. Desirable credentials/experience: prior project management experience in residential or custom home construction, familiarity with estimating and procurement workflows, certifications such as PMP/CCM or OSHA 30 are advantageous but not mandatory; willingness to develop advanced scheduling, cost-management and digital documentation skills.

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Residential Construction Project Specialist (Production Support & Documentation)

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